Training Standards and Quality Assurance

First Aid Swindon delivers all first aid training in line with the Health and Safety Executive (HSE) recommendations and guidance. Our courses are designed and delivered in accordance with current best practice standards for first aid training in the UK.

Course content, delivery methods, and class sizes are structured to ensure effective learning while taking into account the needs, abilities, and capabilities of all participants.

Instructor Qualifications and Expertise

All First Aid Swindon instructors are fully qualified to a high professional standard and maintain up-to-date knowledge of current HSE guidance, first aid protocols, and training methodologies.

Our trainers bring real-world experience of first aid emergencies into the classroom, enhancing practical understanding and learner confidence.

Each instructor has:

• Completed a recognised first aid trainer qualification

• Achieved a Level 3 Award in Education and Training or higher, enabling delivery of training in post-16 education environments

• Ongoing professional development in line with HSE recommendations

Some instructors also hold advanced teaching qualifications, including a Postgraduate Certificate in Education (PGCE).

Quality Assurance and Monitoring

We operate a robust quality assurance system, which is available for client inspection upon request.

This includes:

• Regular review of trainer and assessor competence

• Annual assessment of instructional skills

• Ongoing in-house training and standardisation

• A designated individual responsible for quality assurance oversight

Course Evaluation and Record Keeping

We maintain documented procedures covering:

• Course evaluations and learner feedback after every course

• A formal complaints procedure

• Secure retention of learner assessment records for a minimum of three years following course completion

• Provision of sufficient, well-maintained training equipment

• Structured course delivery ensuring required contact hours are met

Where courses are delivered in blocks, training and assessment are completed within the following maximum timeframes:

• First Aid at Work (3-day): within 10 weeks

• FAW Requalification (2-day): within 6 weeks

• Emergency First Aid at Work (EFAW): within 3 weeks

Training blocks are no shorter than two hours in duration.

Reasonable Adjustments and Accessibility

We are committed to inclusive training practices.

Where learners have communication, learning, or physical difficulties, we will make reasonable adjustments to support their training experience. However, during formal summative assessments, candidates must independently demonstrate the required first aid competencies without assistance, in line with awarding body and HSE requirements.

Course Syllabuses and Duration

All courses follow HSE-recommended syllabuses and minimum contact hours:

First Aid at Work (FAW)

• Minimum of 18 hours face-to-face training and assessment

• Delivered over a minimum of three days

• Syllabus fully aligned with HSE guidance

First Aid at Work Requalification

• Covers the same syllabus as the initial FAW course

• Minimum of 12 hours face-to-face training and assessment

• Delivered over a minimum of two days

Emergency First Aid at Work (EFAW)

• Minimum of six hours face-to-face training and assessment

• Delivered over one day

• Syllabus aligned with HSE guidance

Emergency First Aid at Work Requalification

• Same syllabus and duration as the initial EFAW course

• Six hours, excluding breaks