Last updated: 20 January 2026

This Privacy Policy explains how First Aid Education Ltd, trading as First Aid Swindon (“we”, “us”, “our”), collects, uses, stores, and protects personal data when you use our website or engage with our services.

This policy should be read alongside our Terms and Conditions, which govern your use of our website.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected].

Who We Are

First Aid Swindon is a trading name of First Aid Education Ltd, a company registered in the United Kingdom.

Registered office:
8B Hide Market
Waterloo Road
Bristol
BS2 0PL
United Kingdom

Scope of This Policy

This Privacy Policy applies when you:

• Visit www.firstaidswindon.co.uk

• Contact us via our website, email, or telephone

• Book or enquire about training or services

• Engage with our marketing communications or events

Personal Data We Collect

We may collect personal data that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Postal and billing addresses

• Account or booking details

• Communication preferences

Where payments are made, payment processing is handled securely by Stripe. We do not store card details. Stripe’s Privacy Policy is available at: https://stripe.com/en-gb/privacy

You are responsible for ensuring that the information you provide is accurate and up to date.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address

• Browser type and device information

• Operating system and language settings

• Pages visited, time and date of access

• Approximate location data

This information does not identify you directly and is used to operate, secure, and improve our website.

How We Use Your Personal Data

We process personal data only where there is a lawful basis under UK GDPR, including contractual necessity, legal obligation, legitimate interests, or consent.

We may use your data to:

• Provide and administer our services

• Process bookings and payments

• Communicate with you regarding services or enquiries

• Send administrative or service-related updates

• Improve website performance and user experience

• Send marketing communications where permitted

• Prevent fraud and misuse of our website

• Comply with legal and regulatory obligations

You may withdraw consent for marketing communications at any time.

Sharing Your Personal Data

We do not sell or rent personal data.

We may share data where necessary with:

• Payment processors

• IT and website service providers

• Analytics and marketing platforms

• Professional advisers (legal, accounting, compliance)

• Regulatory or law enforcement authorities where required by law

All third parties are required to process personal data securely and in accordance with data protection legislation.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure functionality, analyse usage, and improve performance.

Further details are provided in our Cookie Notice. You can manage cookies through your browser settings, although disabling cookies may affect website functionality.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.

Where data is no longer required, it is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss.

However, no website or data transmission can be guaranteed to be completely secure. Use of the website is at your own risk, as set out in our Terms and Conditions.

Your Rights Under UK GDPR

You may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent

• Request data portability

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.

Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link provided or by contacting us directly. We may continue to send non-marketing, service-related communications where necessary.

Do Not Track Signals

We do not currently respond to browser “Do Not Track” signals, as no uniform industry standard exists. This position may be reviewed if standards change.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately upon publication on this page.

Your continued use of the website constitutes acceptance of the revised Privacy Policy.

Contact Details

For questions about this Privacy Policy or your personal data, please contact:

Email: [email protected]
Phone: 01793 380 888

Accessing, Updating, or Deleting Your Data

To request access to, correction of, or deletion of your personal data, please contact us via:
https://www.firstaidswindon.co.uk/contact/