First Aid Education Ltd, trading as First Aid Swindon, is fully committed to promoting equality, diversity, and inclusion across all areas of our organisation. We are dedicated to eliminating unlawful discrimination and fostering an environment where everyone is treated fairly, with dignity and respect.

This policy applies to all staff, trainers, clients, visitors, suppliers, and members of the public engaging with our services.

Our Commitment

Our aim is to ensure that:

• Our workforce is representative of the communities we serve

• Every individual feels valued, respected, and supported

• All employees are able to perform to the best of their ability

In providing training services, facilities, and customer support, First Aid Swindon is equally committed to ensuring that clients and members of the public are not subject to unlawful discrimination.

Purpose of This Policy

This policy is intended to:

• Promote fairness, equality, and respect for all staff, whether permanent, temporary, part-time, or full-time

• Ensure compliance with the Equality Act 2010

• Prevent unlawful discrimination on the grounds of:

  • Age

  • Disability

  • Gender reassignment

  • Marriage and civil partnership

  • Pregnancy and maternity

  • Race (including colour, nationality, ethnic or national origin)

  • Religion or belief

  • Sex

  • Sexual orientation

• Eliminate discrimination in all aspects of employment, including:

  • Recruitment and selection

  • Terms and conditions of employment

  • Training and promotion

  • Pay and benefits

  • Discipline, grievances, and dismissal

  • Redundancy, parental leave, and flexible working requests

Workplace Standards

First Aid Swindon is committed to:

• Encouraging equality and diversity as good practice

• Maintaining a working environment free from bullying, harassment, victimisation, and unlawful discrimination

• Promoting dignity and mutual respect

• Recognising and valuing individual differences and contributions

All staff are informed of their rights and responsibilities under this policy.

Responsibilities

Every employee shares responsibility for upholding this policy. Individuals may be held personally liable for acts of bullying, harassment, victimisation, or unlawful discrimination carried out during the course of their employment, whether against colleagues, clients, suppliers, or the public.

Senior management fully supports and enforces this policy.

Complaints and Misconduct

Complaints relating to discrimination, harassment, bullying, or victimisation are taken extremely seriously and will be investigated promptly and sensitively.

Such behaviour may be treated as misconduct under our grievance and disciplinary procedures. Serious breaches may constitute gross misconduct and could result in dismissal without notice.

It should be noted that:

• Sexual harassment may constitute both an employment matter and a criminal offence

• Harassment under the Protection from Harassment Act 1997 may also be a criminal offence, even where it does not relate to a protected characteristic

Training, Development, and Review

We are committed to:

• Providing equal access to training, development, and progression opportunities

• Supporting staff to reach their full potential

• Regularly reviewing our employment practices and procedures

• Making changes where necessary to reflect fairness and changes in legislation

Client Rights and Responsibilities

As a client of First Aid Swindon, you can expect to be treated with courtesy, respect, and consideration at all times.

You will not be discriminated against or treated less favourably on the grounds of age, disability, race, religion or belief, sex, gender identity, or sexual orientation.

We ask that clients treat our staff with the same respect and professionalism.

Feedback and Complaints

We handle complaints of discrimination promptly, constructively, and with sensitivity. We recognise that raising such concerns can be difficult and are committed to creating an environment where individuals feel supported and empowered to speak up.

If you have any concerns or wish to provide feedback, please contact:

Oli Lyndale / Indie Lyndale
Phone: 01793 380 888
Email: [email protected]

Further Information

For information on how we handle personal data, please refer to our Privacy Policy.